We're here to make your experience top-notch. Log in to your resident portal to pay rent, submit a maintenance request, or view your lease documents. See our frequently asked questions page to answer quick inquiries. Click the "Maintenance Troubleshooting" button to troubleshoot common maintenance issues prior to submitting a maintenance request. If you have any other questions, please reach out to our team via email.
Our Office is open from 9AM - 5PM by appointment only. We encourage all residents to email info@gbatx.com for the quickest response to any of your inquiries.
Rent is due on the first of each month. For most properties, late fees apply beginning on the 4th of each month. Reach out to our team if you are unable to pay on the first.
Our pet policy is different at each property. If you have a pet, please make sure to note all of the relevant information on your application. If you are unsure if a property allows pets, please reach out to our team and we will be happy to assist.
Application fees are nonrefundable, paid when an applicant submits their application to rent. Application fees cover the cost of processing your application and running a background check.
Qualifications to rent vary based on the unit & complex. Typically we require applicants to make 2.5x the monthly rent in income and have a credit score of at least 650+. If you do not meet these requirements, we do accept co-signers. If you are unsure if you will meet the qualifications for a specific rental unit, please reach out to info@gbatx.com.
Yes, all applicants and co-signers will need to apply through our website. Co-signers will need to meet our income and credit requirements in order to be approved.
Our team works hard to make sure your applications are reviewed quickly. Please give our team 48 - 72 hours to review your application. We will reach out with a decision after we have had a chance to review all aspects of your application.
We require that utilities be set up prior to your move-in. Utility companies often allow utilities to be set up far in advance. Please reach out to the City of Austin Utilities and Texas Gas to set up both services. If you have questions on which utilities need to be set up at your location, please reach out to our team for assistance.
Yes, all of our properties require residents to have renters insurance. Renters insurance is a great tool that can provide residents with coverage for their personal items.
Please review your lease for specific details regarding your notice to vacate. The majority of our leases require a 60-day notice to vacate. If you are unsure of your lease requirements, please reach out to our team.
Unfortunately, our team does not offer in person walk-throughs at move-out. Once you have vacated the property and returned keys, a team member will inspect the property thoroughly.
Security deposits are sent out within 30-days of your lease expiration date. In order to receive your security deposit, you must submit your move-out notice in writing & provide a forwarding address to our office. We do not accept notices of intent to move-out over the phone or in person.
Loss of Electricity in One Room
Power Outage
Fridge
Dishwasher
Washer & Dryer
AC/Heat is Not Working
Replacement
NOTE:
Clogged Toilet
Clogged Drain
Smoke Detector is Chirping
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900 W. 29th St Austin, TX 78705
9am - 5pm, Monday - Friday
Saturday & Sunday, By Appointment Only