Current Residents

We're Happy You're Here


We're here to make your experience top-notch. Log in to your resident portal to pay rent, submit a maintenance request, or view your lease documents. See our frequently asked questions page to answer quick inquiries. Click the "Maintenance Troubleshooting" button to troubleshoot common maintenance issues prior to submitting a maintenance request. If you have any other questions, please reach out to our team via email.

Frequently Asked Questions



General Questions

  • What are the office hours?

    Our Office is open from 9AM - 5PM by appointment only. We encourage all residents to email info@gbatx.com for the quickest response to any of your inquiries.

  • When is rent due?

    Rent is due on the first of each month. For most properties, late fees apply beginning on the 4th of each month. Reach out to our team if you are unable to pay on the first.

  • What is your pet policy?

    Our pet policy is different at each property. If you have a pet, please make sure to note all of the relevant information on your application. If you are unsure if a property allows pets, please reach out to our team and we will be happy to assist. 


Application Process

  • Are application fees refundable?

    Application fees are nonrefundable, paid when an applicant submits their application to rent. Application fees cover the cost of processing your application and running a background check.

  • What are your qualifications to rent?

    Qualifications to rent vary based on the unit & complex. Typically we require applicants to make 2.5x the monthly rent in income and have a credit score of at least 650+. If you do not meet these requirements, we do accept co-signers. If you are unsure if you will meet the qualifications for a specific rental unit, please reach out to info@gbatx.com.

  • Do co-signers also need to apply?

    Yes, all applicants and co-signers will need to apply through our website. Co-signers will need to meet our income and credit requirements in order to be approved.

  • How long does it take to get approved for a rental property?

    Our team works hard to make sure your applications are reviewed quickly. Please give our team 48 - 72 hours to review your application. We will reach out with a decision after we have had a chance to review all aspects of your application.


Move In

  • When do I need to turn on my utilities? How do I set them up?

    We require that utilities be set up prior to your move-in. Utility companies often allow utilities to be set up far in advance. Please reach out to the City of Austin Utilities and Texas Gas to set up both services. If you have questions on which utilities need to be set up at your location, please reach out to our team for assistance.

  • Do I need renter's insurance?

    Yes, all of our properties require residents to have renters insurance. Renters insurance is a great tool that can provide residents with coverage for their personal items.


Move Out

  • When do I need to give notice to move out?

    Please review your lease for specific details regarding your notice to vacate. The majority of our leases require a 60-day notice to vacate. If you are unsure of your lease requirements, please reach out to our team.

  • Can you do a walkthrough before I move out?

    Unfortunately, our team does not offer in person walk-throughs at move-out. Once you have vacated the property and returned keys, a team member will inspect the property thoroughly.

  • When will I receive my security deposit?

    Security deposits are sent out within 30-days of your lease expiration date. In order to receive your security deposit, you must submit your move-out notice in writing & provide a forwarding address to our office. We do not accept notices of intent to move-out over the phone or in person.

Maintenance Troubleshooting


Lightbulbs

  • G&B is not responsible for changing light bulbs after move-in. Please make sure to replace light bulbs in a timely manner, using the proper size and wattage for the fixtures.

Electrical

Loss of Electricity in One Room

  • Check the circuit breaker or fuse box to ensure the circuit supplying power to the room is in working order.
  • Test a known working device in the outlet to see if there's power coming through.


Power Outage

Appliances

Fridge

  • Make sure the fridge is plugged in and the power cord is securely connected to the outlet.
  • Check the temperature settings to ensure they're set correctly for cooling.
  • Clean the condenser coils at the back or bottom of the fridge to remove dust and debris that may be hindering proper cooling.


Dishwasher

  • Confirm that the dishwasher door is securely closed, as many models won't start if the door isn't properly latched.
  • Check for any blockages in the dishwasher's drain hose or filter, as clogs can prevent proper drainage and cause malfunctions.
  • Ensure that the dishwasher is receiving power by checking the circuit breaker or fuse box and resetting if necessary.


Washer & Dryer

  • Examine the door/lid switch to ensure it's functioning properly, as many washing machines won't start if this safety feature isn't engaged.
  • Ensure the dryer's lint trap and exhaust vent are clean and free of debris, as clogs can cause overheating and prevent proper drying.

HVAC/Heating

AC/Heat is Not Working

  • Check the thermostat settings to ensure the AC is set to the desired temperature and mode (cooling).
  • Inspect the air filter for dirt or blockages, as a dirty filter can restrict airflow and affect cooling performance.
  • Verify that the circuit breaker for the AC unit hasn't tripped and that the unit is receiving power.

Air Filter

Replacement

  • Locate the air filter compartment on your HVAC system.
  • Remove the old air filter by pulling it out of the slot.
  • Insert the new air filter, ensuring it's positioned correctly.
  • Close the compartment securely.


NOTE:

  • Make sure to note the direction of airflow on the filter for proper installation.
  • Consider replacing your air filter every 1 to 3 months for optimal performance.
  • Dispose of the old filter responsibly, and keep spare filters on hand for future replacements.

Plumbing

Clogged Toilet

  • Have you used excess toilet paper, wipes, or flushed feminine products down the toilet in recent weeks?
  • Attempt to unclog the toilet using a plunger by creating a tight seal around the drain and gently plunging up and down.
  • If your toilet is continuously running or nearly overflowing, immediately turn off the water at the cut off valve which is located directly behind the base of the toilet.


Clogged Drain

  • Try using a plunger to create pressure and dislodge the clog by covering the drain and plunging vigorously.
  • Use a mixture of baking soda and vinegar followed by hot water to break down grease and organic material causing the clog.
  • If the clog persists, remove the sink trap and manually clear any debris or buildup obstructing the drain pipe.

Smoke Detector

Smoke Detector is Chirping

  • Check if the smoke detector battery needs to be replaced by listening for a low battery warning chirp.
  • Clean the smoke detector to remove dust or debris that may be interfering with its sensors.
  • Verify that the smoke detector is not being triggered by smoke or steam from cooking or other sources, and relocate it if necessary.

Resident Portal

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Your Online Portal

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  • Pay Rent

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  • Submit Maintenance Requests

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  • Seamless Communication

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  • Renters Insurance

    Easily submit proof of insurance coverage or purchase a policy, right from your portal.

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...all from the palm of your hand. 

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